How long does shipping take?
Please allow 7-10 business days for shipping.
Where does my order ship from?
Our warehouse is in Lynn, MA.
Do you restock items?
We can restock most of our items! We will always let you know if we're selling out of an item that cannot be restocked.
RETURNS AND EXCHANGES
What is your return policy?
We do not accept returns. If there has been an error with your order or has arrived broken/damaged you will be able to request a refund or store credit within 30 days of your order.
What is your exchange policy?
We do not accept exchanges.
How much is the return shipping fee?
Return shipping is $5, and will be deducted from your refund.
When will I receive my refund?
Your refund will be applied as soon as your item is accepted in our warehouse. Please allow about 7 days from the time it leaves your house.
CARE AND MATERIALS
How do I care for my candles?
-Always keep your candle in eyes view and out of reach of children and pets.
-Burn candle away from anything that could catch fire (curtains, towels, plants, clothes, ect.)
-Always keep wicks trimmed to 1/4" - trimming your wick allows your candle to burn evenly. Do not exceed burning your candles for more than 4 hours at a time. Doing so will cause a carbon build up, wick mushrooming and an enlarged flame.
-Stop burning once the bottom of the jar becomes visible, especially if your wick has moved off center. If the wick moved off center towards the end of your candles life, stop use as it could be too close to your jar causing an increase in heat and potentially damaging or breaking your jar.
-Try and keep your flame free of any debris as it'll add excess fuel to your flame.
-Try to avoid extreme temperatures (too hold/too cold) as this will affect the aesthetic of your candle (ie: candle sweating or frosting).
What ingredients are my candles made with?
Our candles have been carefully curated and intentionally created. We pride ourselves in using 100% soy wax and custom-blended fragrances. Our custom-blend contain a combination of essential oils and fragrance oils. All fragrances are phthalate free and paraben free.
Our Pure candles have a unique and magical vibe enhaces the energy in your spaces. Our candles ar eintended to help you conect wit hyour best self and create a connection to the light that already shines whithin you!
Do you offer a warranty?
We do not offer warranties at this time. However, we offer a full refund or store credit, if your order arrives broken or damaged.
Didn't find what you were looking for? Feel free to contact us at any time!